Tuesday, May 27, 2003
Travel Supreme Factory, Wakarusa, IN - May 23-27
This is where we "hid out" from the Memorial Day crowds, It's nothing more than a gravel parking lot with 10 water & electric sites, each big enough to handle the largest rig. We had both caught colds from being with the children, so it was a good place to rest up. Even though there are interesting things to see nearby (an RV history museum in Elkhart and several large Amish centers to name a few), we just rested and walked around the small town. Other people trickled in over the weekend, all with Tuesday appts (same as ours), and by Monday the "campground" was full. We were warned to be ready Tuesday at 6:30 am (not something normally in our vocabulary except for the occasional birdwatching trip), but we still wondered how they could handle everyone in a single day. By 6:30 on Tuesday morning we had the cats loaded into the truck (which was confusing for them, since they never get up that early, either) and Travel Supreme started moving the RVs to the repair facility. Fortunately it was not a hot day, so keeping the cats in the truck all day was not a problem. We loafed around the repair facility until we were hungry, then strolled out and got some breakfast, returning just in time to drive to the main factory for an Owners' Tour, which was really fascinating. We had no idea the number of custom mods TS makes for new units. They even installed a darkroom in one rig. When the sun came out, we drove to a shady street & parked where we could read our books until time to return to the factory. We got to go into the service area to discuss a couple of things with the repair people, and found that there was plenty of room in the repair facility for not only the RVs that were there but lots of extra room. There were 2-3 techs working on each rig all the time. It was quite impressive! Our trailer was pretty much the "low end" of what was being worked on that day -- the "high end" being the 45-foot deluxe model motorhome with 4 slideouts. While they are quite luxurious, with 45-inch plasma TVs as a standard feature, we are quite happy with our "basic model". It definitely fits our personalities & lifestyle better. We got our home back about 4:30 that afternoon. Unfortunately, there were a few things not finished, so we had to go through the same drill again on Weds. However, they were finished early and we were on the road to Remington by 10am. We are very pleased with the work they did, especially the repair of the slideout, which Casey's had been unable (or unwilling) to do anything about last year in Denver. Travel Supreme considered it something that should not have happened, and so did not charge us anything for the 6+ hours they put into fixing it; we are pretty glad that Casey's did nothing. Casey's certainly showed that they don't know the meaning of "customer support". We wouldn't hesitate to purchase or recommend another TravelSupreme product -- just not from Casey's in Denver. # posted by Doug and Willie @ 5:11 PM 
